Nerone, the new chatbot of the Colosseum Archaeological Park, one of the first and most important cultural institutions of the State launches a artificial intelligence software who wears the clothes of the famous Roman emperor. The radial crown on his hair, dressed all in gold, just like on the coins of the years of his principality, the great Nero is depicted like this. And if you ask him about that 'business' of the fire, he will try to explain that he was actually far away and that he returned as quickly as he could to direct the rescue operations.

Rome Colosseum
The archaeological park of the Colosseum (Photo by italiani.it archive)

Nerone becomes a chatbot

The chatbot accompanies the public for the various requests for information, from park timetables to historical news of the many monuments and sites that are part of it. The new software is created by the Archaeological Park and is the result of an international collaboration with the Italian company Machineria and the French Ask Mona. The project foresees that, starting this February, online relations with the public will be managed not only on social channels, but also from new NeroBot that simulates and processes human conversations. In fact, the software is capable of managing over one hundred possible scenarios and does so in English, Italian and French.

nerone chatbot
Nero chatbot

“The Colosseum Archaeological Park – explains the director, Alfonsina Russo – is a living and constantly evolving institution. Our goal is to facilitate and improve the user's visit experience, adapting to new codes and languages" by coming into contact above all "with the new generations". Already in the first phase of experimentation, in 25 days the platform was used by 3400 users, over 160 per day. 69,7 percent ask for information on tickets, 11,7 percent on timetables, 7,9 percent on itineraries, 2,6 percent ask to speak to a human being. But there's also a whopping 29 percent that simply he delights in chatting with Nerone”.

(Source of texts and images from the Ansa agency)

Colosseum archaeological park, Nero becomes a chatbot that talks to visitors last edit: 2023-02-07T12:30:00+01:00 da Staff

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